Delivery, Return and Exchange Information

Delivery, Return and Exchange Information

We offer free returns & exchanges. We are customer service driven and want to make your buying experience as seamless as possible. If you have any questions please contact us at info@enaaf.com

DELIVERY

Products are shipped from ENAAF’s main warehouse in  Toronto. Delivery may take 2-7 business working days depending on location and delivery method selected. Delivery charge will be applied based on delivery location using Canada Post as courier. We offer free shipping with orders of $100 and over.

RETURNS & EXCHANGES

Return and Exchanges are free, one time, within 30 days of purchase. To start the process, just send an email to us at info@enaaf.com mentioning your purchase details, your reason for returning and your “next to do” instruction. We will send you return postage in a reply email and you will just need to print it, attach it and drop the box at your nearest shipper location. Once we will receive your return, we will process your request accordingly within the shortest possible time. For detailed return policy, please read the following:

Original invoice must be sent with returned item(s) to process the refund. All returned items must be in their original state, with all tickets/labels attached and deemed by ENAAF Inc. to be unworn/ undamaged before they can be accepted for a refund.

Delivery and shipping fees are non-refundable.

Products can be returned/ exchanged within 30 days of sale, and the refund amount will be applied to the original tender. Refunds/exchanges are not permitted after the allowable return period (30 days).

Merchandise returned without its invoice, will not be accepted thus will not be refunded/returned/exchanged.

Items purchased in person from Point of Sales/Brand Ambassadors can be returned to the same Point of Sales/Brand Ambassadors within 30 days of purchase following above mentioned criteria.

(because of your satisfaction important for us)

Exchanges

If you are not satisfied with your purchase and wish to exchange it, you may return it in accordance with our return policy to our warehouse/Point of Sales in person or via mail. Please send us an email at info@enaaf.com with your original order number before return if you intend to return via mail. We will let you know by replying your email about available stock and details. We’ll be happy to replace your order depending on your choice and depending on our available stock.