FAQs

FAQs

General Questions


Please see the ‘How to Exchange an Item or Create a Return Online’ section above

Yes we do!

Enaaf Inc delivers Canada-wide usually within 5-7 working days. The courier may require a signature upon receipt of delivery.

If you are not available at the address specified by you when the courier delivers your product, your product will be left at the front door if the driver deems it to be safe, or alternatively at the nearest courier depot for pick up. The courier will leave a note in your mail box notifying you. If you are not contactable your product will be returned to SHOEme and our Style & Care Team will attempt to contact you to arrange for alternate delivery.

For more information on our returns policy, please visit our Shipping & Returns Policy page.

Unfortunately we cannot currently process online orders from countries other than Canada and the continental USA, but we do have stores operating in other countries. For a list of countries where we have stores, please click here.

All orders are shipped within 1-3 business days of placing an order. The date you receive your order will depend on the shipping method you select.

The The following shipping methods are currently available:

Shipping methodCostDelivery time from date shipped
Standard$53-6 business days
Express$102-3 business days
Express Air*$302-3 business days

*Express Air is the shipping option for orders shipping to Nunavut, Yukon or the Northwest Territories and is exclusive to these regions.

Please note: For orders that contain multiple items, you may receive each item separately, on different dates.

For more information please visit our Shipping & delivery section.